Frequently Asked Questions
Everything you need to know about Vaidista Organics.
1. Where do you ship?
We ship across India to all serviceable pin codes.
2. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
3. How much is the shipping charge?
Free shipping on orders above ₹899. Below ₹899, shipping charges are calculated at checkout.
4. How long does order processing take?
Orders are processed and dispatched within 1–2 business days after confirmation.
5. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email.
6. What is your return policy?
We accept returns only for damaged or defective products reported within 48 hours of delivery with an unboxing video as proof.
7. Do you accept returns for used products?
No, we do not accept returns for opened or used products.
8. How do I request a refund?
Raise a request via WhatsApp at +91 79871 24359 with your order number and unboxing video.
9. How long does a refund take?
Approved refunds are processed within 7–14 business days to the original payment method.
10. What ingredients do you use?
We use Ayurvedic and natural ingredients like Aloe Vera, Neem, Turmeric, Amla, and more. Our products are free from parabens and sulfates.
11. Are your products suitable for sensitive skin?
Yes, our formulations are designed to be gentle and suitable for most skin types. We recommend a patch test before use.
12. How can I contact customer support?
WhatsApp: +91 79871 24359 | Email: care@vaidistaorganics.com
13. Where are your products made?
All our products are proudly made in India.
Still have questions? We're here to help.
WhatsApp Us