Returns & Refunds Policy
Last Updated: June 2026
At Vaidista Organics, customer satisfaction is important to us. We follow a transparent and fair returns process.
Eligibility for Returns
We accept returns only under the following conditions:
- Product is damaged during transit
- Product received is defective or incorrect
We do not accept returns for:
- Change of mind
- Opened or used products
- Products without proper proof of damage
Reporting Time
Any issue must be reported within 48 hours of delivery. Requests raised after this period will not be eligible.
Proof of Damage
Customers must provide an unboxing video clearly showing the package being opened and the damage. Without an unboxing video, return or refund requests cannot be processed.
Refund Process
- Refunds processed to the original payment method or bank account
- Usually completed within 7–14 business days
- Delivery charges are non-refundable
How to Initiate a Return
WhatsApp us at +91 79871 24359 with:
- Order number
- Unboxing video
- Brief description of the issue
Important Notes
- All products are carefully checked before dispatch
- We reserve the right to reject claims that do not meet the above conditions
- This policy applies to all orders placed on our website
Need help with a return or refund?
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